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Our proven solution for telephone surveys

NFS CATI

The NIPO Fieldwork System (NFS) for CATI surveys was the world’s first telephone survey software, and its proven technology is still relied upon for thousands of CATI seats around the globe.

NFS CATI gives supervisors, project managers, and market research clients real-time insights into current fieldwork status, including what every interviewer is doing, and how the project is progressing. This centralized system offers rich functionality for sample and appointment management. It also supports seamless migration of telephone survey respondents to your associated online survey, at any point during the interview.

Windows-based on-premise setup with open architecture

NFS CATI runs on-premise on Windows-based hardware, and incurs minimal operational costs. Open architecture allows easy integration with other market research tools.

This flexible CATI system can scale to accommodate anything from 6 to thousands of interviewers. The addition of a dialer enables advanced capabilities such as auto, progressive and predictive dialing.

NFS CATI also gives access to extensive virtual call center functionality, which means interviewers can work from whatever location you choose – your own premises, an external call center, or from home.

Work in progress
While NFS CATI continues to stand the test of time, work is currently underway on developing Nfield CATI to bring our telephone survey offering into line with our other SaaS cloud-based survey platform products.

Learn more about NFS CATI

CATI basics in a nutshell

Computer-assisted-telephone interviewing (CATI) guides the interviewer step-by-step through the questionnaire, dials telephone numbers according to a certain criteria set and analyzes processes in the background to enhance your cost and operations efficiency. Did you know that…

How to set up CATI@home

In our documentation there is information about the NIPO CATI Client configuration, but in this news item you will find a quick overview on how to set up your CATI system in such a way that you can have your interviewers connecting from any location

Multi-Mode Market Research: Unlimit your Abilities

The market research industry’s three main channels – Online, CATI and CAPI – each have distinct advantages in different situations. Online is fast, cheap and far-reaching. But better quality responses can sometimes be assured via CATI and CAPI channels, which can be backed up with visual, audio and GPS location evidence.

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