Nfield is NIPO’s advanced SaaS platform for high-quality data collection via face-to-face and online surveys. Its secure, scalable, and feature-rich environment enables research agencies and insights teams to enjoy a smooth and efficient experience while performing complex survey projects.
Having so much capability at your fingertips means there’s a lot to know. That’s why we’ve compiled this handy guide to all the resources you may need to get started and customize Nfield to work just the way you want it – from installing the software to training, certification, and ongoing support.
BASICS: Familiarization with the Nfield platform
If you’re new to Nfield, the first thing you’ll want to do is gain understanding of its core functionalities and workflows. Our foundational webinars are perfect for this. Get started by watching the session which covers your data collection method:
- Nfield CAPI Introduction
This session walks you through the basics of managing face-to-face surveys using Nfield CAPI. You’ll learn how to create, launch, and monitor CAPI surveys using the Nfield Manager. - Nfield Online Introduction
This webinar provides a comprehensive introduction to managing online surveys, including setting up questionnaires, distributing links, and tracking results in real time.
BASICS: Planning to conduct face-to-face surveys? Download the Nfield CAPI app
The Nfield CAPI app is essential to those conducting in-person interviews. It allows interviewers to securely download, complete, and synchronize surveys directly from their Android devices.
The Nfield CAPI app is available to download from:
- Google Play Store – the recommended option for most users.
- Alternative Download for China – a version tailored for regions where the Google Play Store may be restricted.
Ensure that all devices used for interviewing are set up with the appropriate version of the app before beginning fieldwork.
LEARNING: Modular Nfield courses
Nfield’s self-learning courses help you build competence and confidence in using Nfield Online and Nfield CAPI, as well as ODIN scripting. Progressing at your own pace, you’ll develop key skills such as:
- Survey creation and design.
- Interviewer and fieldwork management.
- Monitoring survey progress.
- Data export and reporting.
To access these courses (and gain certifications), go to Nfield Training and Certification.
You can follow these courses even if you haven’t yet got access to Nfield.
LEARNING: NIPO Academy
The NIPO Academy sessions offer short, focused video tutorials to deepen your understanding of Nfield’s features. These are especially useful for more advanced users or those looking to refine specific aspects of their workflow. Topics include sample management, logic programming, scripting tips, quota control, and more.
INFORMATION: Software and documentation
The Software and Documentation page on our website is NIPO’s centralized hub for supporting your technical setup and project management needs. Here, you can download software, view user documentation and access resources such as:
- Nfield installation packages.
- Integration tools.
- Documentation.
If you need to register your telephone number and contact information to gain access, please send your details to helpdesk@nipo.com.
INFORMATION: Data security
Data security, compliance, and system reliability are all critical to everyone collecting insights in today’s global environment. For full transparency on how we protect your data, visit the Nfield Trust Center. Here, you’ll be able to find out about:
- Security architecture and protocols.
- GDPR and ISO compliance.
- System availability and uptime.
- Disaster recovery and backup policies.
We encourage all IT and project management personnel to review this section as part of their onboarding.
MULTIPLE RESOURCES: Courses, documentation and releases in the Nfield Manager
Once you’re set up with the Nfield Manager, you can find courses, documentation and releases in the Knowledge Center area.
NEWS & UPDATES: Follow the NIPO blog and LinkedIn posts
The NIPO blog is regularly updated with platform tutorials, case studies, best practices and news from around the world. It is a valuable source for staying up to date with Nfield enhancements and practical research insights.
To make sure you don’t miss our updates, we encourage you to subscribe to our LinkedIn page. Following us on LinkedIn will mean you get notifications when new articles about platform updates, and upcoming learning opportunities are published.
HELP: Our Support team is here for you!
If you have any questions or encounter any technical issues during onboarding, our Support team is ready to assist. Reach out via our official support contact form.
For Kantar users, please contact us through your dedicated support portal for tailored assistance.
Our team can help you with setup, troubleshooting, access issues, survey publishing, and any other technical support you may require.
Enjoy!
Nfield opens the door to robust, scalable, and secure data collection. By leveraging the training materials, support services, and community resources we provide, you’ll be well-equipped to design and execute high-quality research projects with confidence. We’re excited to welcome you to the community and look forward to supporting your success with Nfield.
