About NIPO

Update: NIPO’s Privacy and Terms of Use Policies

12 March 2019

With GDPR coming into effect in May 2018, which protects and expands the privacy rights of EU citizens, it’s clear, that now more than ever, all market research professionals have to pay close attention to the protection of both their own personal and business customer data. With that in mind, we have revised all our privacy and terms of use policies, which are now readily available on our website. If you are a user of our systems or you are thinking about becoming one, surely don’t miss reading these documents.

Are you a customer or a visitor?

In our effort to make these policies as transparent and simple as possible for you, we have divided them into various groups:

(1) If you are our customer, we encourage you to read these documents:
Customer privacy policy

When employing Nfield:
Nfield acceptable use
Nfield terms of use and conditions

When visiting our website:
Website privacy policy cookie disclosure

(2) If you are a visitor to our website, but not a customer, please pay attention to these documents:
Website privacy policy cookie disclosure

Customers and visitors: remember your data privacy rights

We believe that it’s important for you to know your privacy rights, so here they are:

Under various data protection laws, you have the right to access and rectify your personal information. You also have the right to delete your personal information from our systems, unless we have a legitimate reason for holding it.

Especially, if you find yourself in one of the following situations:

then please notify us by email to We request objections to be clear and specific and to provide us with detailed information on how we should handle and alter your data.

You are welcome to contact our team at the same email address with any questions and concerns regarding our policies and terms of use. If you are a customer, you can also contact your NIPO representative directly.

Customers: learn more about the security of our survey solutions

Market researchers all around the world utilize our Online, CAPI and CATI survey software solutions to gain valuable insights into the minds of consumers. This places our software solutions right at the heart of the market research business, and nobody –  whether it’s us, a survey software provider, or you, a market research professional, can afford to let that be compromised.

We have always aimed to build survey software solutions that are secure by design. Which is why we have been the world’s first survey software provider certified to ISO 27001-2013 standards since 2015. Our data security systems are outlined in the “NIPO’s data security” article. We encourage you to learn more about them as you play a crucial part in maintaining the bulletproof security of our survey software solutions.

Data privacy and protection have always been paramount to us. We hope you will support us on this journey.

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