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Session content:
– How to combine minimum and maximum quotas.
– Quota evaluation.
– Using multi codes quota.
– Quota frame evaluation.
ISO 27001 is an international standard for managing information security, and a must-have for any organization that is entrusted with large amounts of user data, as we are here at NIPO.
Following an intensive 5-day audit which scrutinized both our Amsterdam and Madrid offices, we are pleased to share the news that NIPO’s ISO 27001:2013 certification has once again been extended. Performed by SGS, this audit was fully focused on NIPO’s ISMS.
NIPO has been certified to ISO 27001:2013 since 2016. We have retained this by undergoing re-certification audits every three years, along with two additional annual surveillance audits in between.
Continuous improvement is at the heart of both the ISO 27001 certification and NIPO. In line with this, we are now working on all the measures necessary to conform to the latest iteration, ISO 27001:2022, before October 2025.
Alongside ISO certification, we also implement many additional security measures to ensure every Nfield customer can use our market research platform with confidence. To learn about these, see Your data is secure with Nfield: here’s how.
Click here to download the Nfield Online and CAPI security factsheet, that contains a copy of the current ISO 27001-2013 certificate.
Session content:
– How to set up quota.
– How to check quota in the survey script.
– Handling quota overshoot.
– Changing quota targets during fieldwork.
– Changing quota structure during fieldwork.
Integrating Nfield with your own system(s) can significantly enhance your organization’s market research capabilities, and the Nfield API enables this to be a seamless experience. Here is everything developers need to know about Nfield integration via the Nfield API.
Before diving into the integration process, let us start with a few basics that underpin successful integration.
Your region | Nfield API help page |
Asia Pacific | https://apiap.nfieldmr.com/help |
America | https://apiam.nfieldmr.com/help |
China | https://apicn.nfieldcn.com/help |
Europe | https://api.nfieldmr.com/help |
Here’s how to initiate your Nfield API integration process by setting up authentication and understanding key endpoints.
Figure 1: An example in Postman for getting surveys from Europe region.
Adhering to best practices will help make your integration more efficient and reliable.
To stay updated and efficiently resolve issues, make effective use of available documentation and support resources.
Integrating Nfield with your system via the Nfield API can streamline your market research operations and provide valuable data insights.
By preparing adequately, understanding the API’s fundamentals, and following best practices, you can ensure your integration is a success.
Make the most of Nfield’s capabilities by leveraging all available resources, such as Nfield API manuals and your own researchers’ expertise.
Enhance your integration’s efficiency and performance by adopting optimized data retrieval methods and respecting API usage policies.
Stay up to date on system changes to continue getting the absolute best out of Nfield.
NIPO is pleased to announce the introduction of its survey-level data retention policy feature. Designed to simplify the management of long-running trackers, or waves, this feature can be set to automatically clean out Online survey data after a specified number of days.
These settings are in the Nfield Manager under the Setup survey/Retention tab. They can be configured separately for each survey, so storage practices can be tailored to specific project needs.
Setting and adhering to data retention periods aids compliance and data governance, while also simplifying long-running trackers and mitigating risks associated with prolonged data storage and privacy breaches.
Based on the selected retention period, the following data will be removed automatically:
Important notes
Survey-level data retention policy is just one of the many tools Nfield equips you with to take your market research to the next level. Say hello to streamlined processes, enhanced efficiency, and control over your data retention policies.
In one of the previous “scripting problem of the month” sessions we looked at how surveys end. In this NIPO Academy we will look at how surveys start. How you maximize the number of real respondents and keep bots out.
Already for some time you can limit the access to different surveys to one or more groups of users on your Nfield domain. But until recently the configuration of this feature was only possible through the API. Now that the configuration is available through the Nfield Manager as well, it is time for a proper introduction of the survey access options.
The new feature, the *REQUEST command, is an extension and replacement of the GETDATA command and meant to connect with external API’s. For instance, to connect with a database.
Most online market research surveys begin with an email invitation to participate. If these emails don’t reach their intended recipients and attract their attention, your survey is going to suffer. Successful delivery, which means landing in each recipient’s inbox, not their spam folder, is never guaranteed. And being recognized by them as a legitimate message, which should be opened, is essential to avoid being clicked straight into the trash.
It may sound a bit like a game of chance, but you can take steps to tip the odds firmly in your favor.
To protect ordinary people from being bombarded with huge amounts of unsolicited and undesirable emails which flood the internet every day, email service providers and email apps implement a range of checks on each item before allowing it to reach an inbox. The best practices outlined in this article will help your emails to pass these checks.
The domain your survey invitation emails come from matters. Recipients are more likely to open emails sent from a domain they recognize and feel they can trust. Nfield can easily be configured to send from custom domains as necessary. (Of course, you need to send from a domain you are legitimately entitled to use and have the credentials for – you can’t just borrow any domain you feel like using!)
To ensure each custom domain passes relevant delivery checks, you should set up email authentication protocols such as DMARC (Domain-based Message Authentication, Reporting, and Conformance), DKIM (DomainKeys Identified Mail), and SPF (Sender Policy Framework). This is something for your email administrator to take care of.
These protocols authenticate emails to confirm they are legitimately being sent from the domain they appear to be from, effectively removing one of the reasons that emails get flagged as spam.
Once these protocols have been set for a custom email domain, please contact our support to connect this domain to Nfield.
Obtaining consent to email the people you want to invite to your online survey is important for various reasons. For a start, your emails won’t come as a surprise, so they’re less likely to be suspicious and bin them without opening, or report them as spam. Either of these actions will be unhelpful to both your survey response rate and your domain reputation.
Aside from this, obtaining recipient consent to include them in a distribution list is both a best practice and a legal requirement under the General Data Protection Regulation (GDPR). Compliance with GDPR demonstrates your commitment to respecting individuals’ privacy rights and strengthens trust between your organization and the survey respondents you rely upon. By securing explicit consent, you not only uphold ethical standards but also mitigate the risk of non-compliance penalties. Prioritizing consent as part of your email outreach strategy aligns with GDPR’s principles of transparency and accountability, which fosters a positive relationship with your audience.
Read more about EU GDPR specifications.
Sending survey invitation emails to addresses that don’t exist results in hard bounces that reduce your delivery rate and damage your email reputation. Even when you think you’ve done everything right, invalid addresses can still get into your system through people accidentally mistyping or deliberately providing false information.
You can flush out bad email addresses by using validation tools (such as Emailable or ListWise). Maintaining a clean and validated distribution list will return higher delivery rates and keep your reputation intact.
Even if recipients have consented to being on your distribution list, they have the right to change their minds. It is important that every email contains an unsubscribe link through which recipients can easily manage their preferences. Any requests to opt-out need to be honored promptly to avoid reputational damage caused by unwilling recipients failing to open emails, and possibly reporting them as spam. If you continue to contact people who’ve opted out, they will also develop negative feelings towards the brand being represented.
Enabling easy opt-out demonstrates respect for recipients’ choices and helps preserve your email sender reputation. Nfield supports customizable unsubscribe options, allowing you to tailor the process to align with your branding and compliance requirements.
Alongside this, Nfield provides a blacklist facility where you can keep track of email addresses which have unsubscribed, had delivery problems, been flagged as fake or should not be contacted for any other reason. These blacklists are compiled at domain-level, as another tool for helping you protect your email reputation.
The content and formatting of emails is another factor that can easily trigger spam flags if you’re not careful. Before sending out your email invites, you should evaluate them by using a spam score checker (such as mail-tester) that analyzes subject lines, content, formatting and other attributes that may be scrutinized by the “spam police”. This will help you avoid another deliverability pitfall, while resulting in emails which appear more genuine to the people you need to participate in your survey.
Following best practices for sending invitation emails is essential for online survey success, and Nfield has a number of in-built features to help you do this. For more advice on building a robust email reputation, and to find out why this matters, check out our related articles
This session is an extension on NIPO Academy #24 (fieldwork report) and #35 (custom reporting) wherein we will show you how to create your own BI report.
This session concentrates on the different scripting debugging techniques and processes Nfield offers, by introducing a new feature called Simulate Interviews. This feature is a replacement and important enhancement on the generate dummy data option in the NIPO ODIN Developer.
Why spend valuable time on routine tasks that can easily be automated? If you’re using Nfield for Online and CAPI surveys, you can reduce manual workload by hooking up with Microsoft Power Automate. Nfield’s API enables seamless integration with this user-friendly automation tool, without the need for any coding.
Integrating Microsoft Power Automate with Nfield can speed up your operations, reduce errors and omissions, and keep communications flowing, while freeing your people to focus on applying their expertise.
Here are five examples of what Nfield and Microsoft Power Automate can achieve together.
Providing regular updates on project progress is good for client relationships, and demonstrates commitment to transparency and timely communication. But doing this takes time out of your day and can easily be forgotten.
With Microsoft Power Automate, you can schedule automated delivery of Nfield quota progress tables to clients, as often as you choose.
Survey respondents are the lifeblood of market research, so keeping them onside is crucial. Simple things like sending thank you notes for completing surveys goes a long way to building loyalty.
Microsoft Power Automate allows you to automate this. Reminding your respondents that their contribution is valued, and encouraging them to continue participating, without any members of your team having to disrupt their schedule.
For CAPI surveys, assigning addresses to interviewers is an essential routine task. But it takes time that can be spent on other things.
Microsoft Power Automate can take care of this work by automatically assigning new addresses to each of your Nfield CAPI interviewers as required, ensuring fair distribution of workload and optimizing how each field worker is used.
The faster your research team are informed, the faster they can get on with the next stage of their work.
Microsoft Power Automate can be hooked up with Nfield to notify them immediately when a survey quota target is met.
Everyone knows the importance of back-ups, which is why these should never be left to chance.
Microsoft Power Automate can initiate backup processes the moment fieldwork is complete. Ensuring this crucial task doesn’t get forgotten, while lessening your team’s post-fieldwork workload, so they can focus their attention on analysis.
Integrating Nfield with Microsoft Power Automate, via the Nfield API, enables you to optimize your market research operations in many different ways. From enhancing various communications to automating routine tasks, this powerful combination allows you to focus on what matters most – extracting meaningful insights from your data.
Automation of routine tasks is a great way to improve efficiency in any line of work. For market research companies conducting Nfield Online and CAPI surveys, this is easily achieved through integration with codeless tools such as Microsoft Power Automate and Zapier.
The beauty of no-code automation tools is they don’t require specialist expertise to set them up. All that’s necessary is an amount of familiarization with the tool and how it integrates with Nfield Manager via Nfield’s API. For the purpose of this demonstration, we’re showing how sending reports to clients can be automated using Microsoft Power Automate. This task is one of the Five ways no-code automation can improve efficiency in market research operations.
Here’s what’s necessary for integrating Microsoft Power Automate with Nfield:
Your region | Nfield API Manual |
Asia Pacific | https://apiap.nfieldmr.com/help |
America | https://apiam.nfieldmr.com/help |
China | https://apicn.nfieldcn.com/help |
Europe | https://api.nfieldmr.com/help |
Our video follows every step of the process of setting up automated sending of quota progress reports from Nfield Manager using Microsoft Power Automate:
1. Log in to Power Automate (0:00 to 0:25)
2. Create a new flow with a schedule trigger* (0:25 to 1:05)
3. Create an HTTP connection for Nfield API authentication (1:05 to 2:54)
4. Extract and store authentication token (2:54 to 4:09)
5. Create another HTTP connection to retrieve the quota table (4:09 to 7:11)
6. Send an email with the quota table (7:11 to 8:12)
*In this example, reports are being scheduled to go out daily at 9am.
A common problem in online surveys is that respondents close their browser before the interview status is set, resulting in faulty interview counts and quota overshoot. In this NIPO Academy session we will talk about how to prevent this and how the new *ENDPAGE can help with this.
Happy New Year everyone! As we enter 2024, we hope you are looking forward to a positive year ahead. That’s certainly the case for us here at NIPO, where we never stop looking for ways to make Nfield even better aligned with users’ needs.
While we’re hard at work improving our products and developing new features, we thought this would be a good moment to reflect on the changes Nfield underwent during 2023. The 24 releases made over the course of the past year included the following major developments:
Keeping your Nfield domain clean – by deleting outdated surveys to avoid unnecessary data storage – is vital for your GDPR compliance, security, and efficient operation. Helping you achieve this is all part of our responsibility within Nfield’s ISO 27001:2013 certification.
To make it as simple as possible, we introduced an automatic survey clean-up feature. You can learn all about it in our 30-minute webinar Academy #39 Automatic clean-up feature session recording.
Maintaining a clean, clutter-free domain promotes internal collaboration and enhances teamwork. Doing this will also help you keep in line with Nfield’s acceptable use policy, making it less likely that you’ll incur additional charges from exceeding storage limits.
When you’re creating a new survey with the same configuration as one you’ve done before, starting again from scratch is a real waste of time, right? That’s why we introduced blueprints, which let you quickly set up new surveys based on identical channels and quota frames, without having to manually enter the details all over again. Pretty much like a template.
Thanks to blueprints, you no longer need to hold on to old surveys as setup references. Find out how to benefit from the efficiency of blueprints in our 22-minute webinar Academy #40 – Survey blueprints.
You wanted a more integrated and streamlined data management experience. We responded by developing a way to transmit CAPI data directly into the Nfield data delivery pipeline, enabling instant availability of comprehensive fieldwork progress reports.
This is still a work in progress, but Beta access is now open for integrating CAPI survey data into fieldwork progress reports and repositories.
Scripting continues to evolve, and so do our tools for checking your scripts are free from logic errors. The NIPO ODIN Developer now incorporates both the legacy (NFS) parser and the new (Nfield) parser for ODIN questionnaire scripts. At the time of writing, both parsers are currently available, but the legacy parser will be phased out during 2024.
While developing the new Nfield parser, we discovered several commands and constructs that are no longer functional in Nfield. To help you transition to updated practices, these commands and constructs are now proactively reported as warnings.
To make your CAPI survey experience even better, we enhanced Nfield Manager capabilities to enable truly seamless management, including for surveys with Sampling Points, Addresses, and Quotas. Day-to-day survey management is now even more streamlined via a more intuitive interface, and includes added support for Excel upload. As a result, the Nfield Manager lets you do more in one place, without having to use separate tools. So you get to enjoy even more convenience, efficiency and user-friendliness. This latest evolution of the Nfield Manager has led to retirement of the Classic Manager.
We know how frustrating it can be when you’re experiencing performance or availability issues and you don’t know if anything is being done to address them. That’s why we introduced our Nfield Status Page to provide real-time information about availability of our main services across different regions. Through this page, you can easily check whether the issue you’re encountering is already known to our team before deciding to raise a support ticket. It’s all part of our commitment to giving you the smoothest and most efficient service possible.
In 2023, we gave our users a gleaming new toolbox for streamlining the process of Nfield domain configuration. Nfield API Endpoints v2 is a set of meticulously crafted tools, such as DomainEmailSettings, DomainLanguageTranslations, and DomainPasswordSettings, designed to make your work faster, smoother, and better overall.
APIs (Application Programming Interfaces) act as a bridge connecting two completely different programs (e.g. Nfield and CRM / Nfield and Membership database / Nfield and your reporting system. See API – What researchers need to know for further explanation.
With the release of this updated toolbox, the older v1 endpoints have been deprecated, as indicated in the Nfield API help page.
Our improvement journey is continual, and Nfield customers can look ahead to yet more innovations aimed at further enhancing the user experience and data collection efficiency.
For every visible change, a significant amount of hardening, performance improvement, security enhancements, and maintenance work also goes on behind the scenes. It all adds up to fulfilling our commitment to delivering a robust and reliable platform for every single one of our valued customers.
Here’s to an exciting, inquisitive, and productive year ahead in market research!
Request a demo to see how NIPO can help you meet your requirements with our smart survey solutions.